If you have ordered one or more items from us online, you have the right to a 14-day trial period. If you are not satisfied with an item or if you regret your purchase, you have 14 days after receipt of the order to return an item to us. This means that the article must not be damaged, dirty, washed or visibly worn. Items should, if reasonably possible, be returned in their original packaging. We would like to ask you to fill in the return form on the back of the packing slip as completely as possible.
Exchange an item?
If you would like to exchange an item for another size, colour or model, please return the item to us and place a new order with the correct item. The purchase price of the returned item, if in flawless condition, will be refunded to you as soon as possible. The 14-day trial period also applies to exchanges. Return costs are at your own expense.
How to return an item?
The enclosed return form (back of packing slip) should be fully completed as much as possible. Any costs for returning the item are at your own expense. So please make sure that your return package has fully paid postage.
If the item is damaged or not clean, or is returned after expiry of the stipulated return period, then we may deduct costs accordingly.
You can also download the return form here.
After we have received your return shipment in good order, you may rest assured that the amount due by us will be refunded to your account within a maximum of 14 days.
We have chosen to waive the costs of shipping the item to you. However, should you wish to return something, the shipping costs for the return shipment will be at your own expense. The costs for a return shipment depend on the weight and size of the package. The maximum size for a letterbox package is 38 x 26.5 x 3.2 centimetres, with a maximum weight of 2 kilos. Check the exact current rates on the PostNL website.
7575 DA Oldenzaal